Rapid Response Time
98.8% Average Customer Satisfaction Score
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IT Support and Services
You focus on growth, we take care of IT. No matter what you need, we're on hand with the best IT support and services for you.BESPOKE SUPPORT
Tailored Business Solutions
Our IT Support and Services are not a one-size-fits-all solution, but rather a tailored offering designed to address the specific requirements of each customer. Our IT Support and Services team works closely with clients to understand their business objectives, technology needs, and operational challenges. This deep understanding allows us to create a tailored IT Support and Services plan that aligns with your goals. We don’t just provide IT Support and Services; we build partnerships that empower businesses to grow, innovate, and succeed. With PCS, you’re not just getting IT Support and Services; you’re getting a strategic partner committed to your business’s success.
IT Support and Services:
What we do
in a nutshell
PCS provides four essential services: Managed IT Support, Onsite IT Support, Outsourced IT Support, and IT Consultancy. These services form the backbone of our approach, designed to meet your IT needs comprehensively. They encompass the necessary IT support and services to keep your business at the forefront of its field.
Cost Saving
Eliminate the need for on-site infrastructure, specialised expertise, and ongoing maintenance. Outsourcing not only saves costs but also guarantees a strong return on your investment. Our IT services are designed to ease your financial burden and minimise headaches from day one.
Free Up Resource
Handing over the responsibility of managing hardware, software, security, and backups to an award-winning provider frees up your resources, time, and budget. Now you can focus on exciting new projects, innovation, and creating exceptional customer experiences.
Stay Secure & Compliant
At PCS, we not only prioritise data protection but also help you navigate the ever-evolving landscape of cyber threats. Our cyber protection services include cyber awareness training and assistance in achieving Cyber Essentials certification. Let’s build a resilient security culture together.
Cost Saving
Eliminate the need for on-site infrastructure, specialised expertise, and ongoing maintenance. Outsourcing not only saves costs but also guarantees a strong return on your investment. Our IT services are designed to ease your financial burden and minimise headaches from day one.
Free Up Resource
Handing over the responsibility of managing hardware, software, security, and backups to an award-winning provider frees up your resources, time, and budget. Now you can focus on exciting new projects, innovation, and creating exceptional customer experiences.
Stay Secure & Compliant
At PCS, we not only prioritise data protection but also help you navigate the ever-evolving landscape of cyber threats. Our cyber protection services include cyber awareness training and assistance in achieving Cyber Essentials certification. Let’s build a resilient security culture together.
Got The Gist? Let's Chat!
Schedule your free, no-obligation introductory meeting with us. During this session, we’ll delve into your business’s IT Support requirements, introduce our team and services, and discuss how we can propel your business to new heights.
SERVICES
Our IT Support and Services
Managed IT Service
We manage your complete IT estate and support your users. Focus on your commercial goals while we handle the rest.
Read on and explore our range of IT Support Services…
24/7 Remote Monitoring
We call these Active Alerts. They monitor both physical and virtual IT infrastructure 24/7, offering peace of mind through call notifications and customisable alerts.
Helpdesk Support
Our Service Desk provides comprehensive IT Support, promptly diagnosing and resolving IT issues, ensuring minimal downtime and peace of mind.
Discover Our Service Desk
Hardware Support
Hardware Support provides access to skilled service desk analysts and on-site technicians who investigate and resolve hardware issues promptly. Offering expertise, time savings, and peace of mind.
Discover Hardware Support
Weekend Cover
Unforeseen IT issues don’t follow a Monday-Friday schedule. Our Weekend Cover ensures constant IT infrastructure support, safeguarding your business productivity every day.
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Interim Cover
Our flexible Interim Support service allows you to outsource IT management as needed. Whether during holidays, staff shortages, or recruitment gaps, we’ve got you covered.
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Onsite Support
Our planned and budgeted engineering service ensures business continuity by assisting with day-to-day IT tasks, installation, maintenance, and support. Offering peak performance assistance.
Discover Onsite Support
Projects & Consultancy
Our experienced consultants, with IT and business expertise, help optimise your systems, provide strategic advice, and ensure seamless IT support for any projects or consultancy needs you may have.
Discover Projects & Consultancy
Virtual Server Support
Virtual Server Support covers all major components of virtual solutions, including software, host servers, storage, backup, and connectivity. Our 24/7 monitoring ensures optimal performance and maximises uptime.
Discover Virtual Server Support
Discover
Modern Workplace
As businesses evolve, outdated technology can hinder efficiency and profits. We’re dedicated to refining your work experience with our modern solutions, designed for smooth and efficient operations.
Our tools align with your workflow, optimising collaboration and task automation to enhance efficiency. We help manage expenses by trimming unnecessary costs without sacrificing quality.
Our solutions enable a seamless transition between office and remote work, providing flexibility and productivity. We streamline your processes for maximum effectiveness.
With a focus on your team and business goals, we aim to future-proof your operations and foster a thriving workplace.
We pride ourselves on delivering exceptional IT Support and Services
But our role extends beyond that. We position ourselves as strategic IT partners for businesses of varying sizes, from small-scale enterprises to large corporations.
Our services cater to a broad spectrum of sectors, supporting organisations at both local and national levels. With expertise across all operating environments, including Windows and Mac, we deliver comprehensive and tailored IT solutions to meet the unique needs of each of our customers. We specialise in security services that proactively protect your business from potential harm. Our offerings include cyber security services, as well as device and data protection services. At PCS, we are equipped with the tools and expertise to safeguard critical data and systems.
Partners
We Work With The Best
Or People
Our Team Matters
Our team members are our greatest resource. Their passion for delivering top-notch customer service, always with a friendly attitude, sets them apart. Our technicians are not just experts in their field, but they are also at the forefront of the industry. We have comprehensive training and accreditation in the latest technologies, equipping us to provide support across various IT landscapes.
Support
What is 1st, 2nd and 3rd line support?
These are terms you will hear a lot when looking at telephone/email/portal based support for pretty much all industries and certainly within IT support channels. There really refer to the skills and expectations of the person you are calling for help.
1st line will be the people who pick up your request or call first. They will look at the issue and will often work a script to resolve the issue. These are the “turn it off and on again” guys, they do the password resets and common everyday problems.
2nd line are more experienced technicians who handle issues the 1st line can’t solve. Usually deeper technical skills.
3rd line are highly skilled engineers handling the most complex or critical issues relating to servers, networks, cloud, security, and advanced systems.
This tiered system can often produce is own customer service issues as each tier argues as to who’s responsibility it is and why someone else hasn’t done their job, so they don’t need to get involved.
At PCS we do things a little different. We don’t have scripts! Everyone is trained to a very high standard and call ownership starts and stop with the person who picked up the phone or answers the email. We will from time to time ask you to turn it off and on again. But at PCS customer service is always No.1.
Contact
We’re Here To Help
Office
2 Northfield Point,
Cunliffe Drive,
Kettering,
NN16 9QJ
Hours
M-F: 9am – 5:30pm
S-S: Closed
Call Us
01536 532 900
PCS Business Systems Ltd
2 Northfield Point
Cunliffe Drive
Kettering
Northants
NN16 9QJ
