PCS Support
sERVICE DESK
Your first line of IT support.
Introducing Service Desk
Get support on all aspects of IT and act as your central point of contact to investigate, diagnose your IT issue and restore normal service as quickly as possible.
Our Analysts take ownership of your call and will own your problem for its full lifecycle. We don’t run an industry standard, tiered service desk. All of our engineers are of 3rd line quality and never use call scripts, so regardless of your IT issue any of our highly motivated engineers can assist you from your very first call.
Having the support team to hand will reduce the risk of business down time and give you peace of mind, additional weekend cover is also available.
3rd Line
Our engineers are all 3rd line qualified.
Qualified
Our engineers hold some of the highest qualifications recognised across the industry
Engineer
You’ll have the same PCS engineer taking ownership of your call from start to finish
3rd Line
Our engineers are all 3rd line-qualified.
Qualified
The engineers hold some of the highest qualifications recognised across the industry
Engineer
The same PCS engineer will take ownership of your call from start to finish
Service Desk
- Non-tiered
- All 3rd line quality engineers
- No call scripts used
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Reduced risk of business downtime
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One central point of contact
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Optional weekend cover
Managed Services
Find out more about our Managed Services
PCS Business Systems Ltd
2 Northfield Point
Cunliffe Drive
Kettering
Northants
NN16 9QJ
